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For all other enquires that are not listed on our FAQ page please use Contact us link on the left side of the screen and we will get back to you as soon as possible.
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Methods of payment accepted
Order being despatched
Australian Dollars
Delivery time
Refunds
Send a parcel to another address
Overseas delivery
Postage and shipping
Private information
Terms and conditions
Wholesale
Q: Methods of payment accepted
What methods of payment do you accept?
A:
We accept the following payment methods:-
Paypal
Credit Cards (via paypal only - If you choose paypal you do not need to have an account or sign up to paypal)
Direct Deposit - into our bank account for Australians Only
Shopping within our store is 100% safe and secure. Our store uses the same inbuilt security as the online banks use.
Q: Order being despatched
When will my order be sent?
A:
We post within Australia 3- 5 business day after payment is received. This is due to the nature of the product and that you are purchasing a handmade product which is not mass produced.
Q: Australian Dollars
What currency are your prices in?
A:
Our Prices are all in Australian Dollars. Please use currency converter if you require amount in a different currency.
Q: Delivery time
How long will it be take for my order to be delivered?
A:
All orders are sent through Australia Post so please allow 7-10 working days for delivery.
Q: Refunds
What if I don't like something I bought?
A:
We want you to be very happy with any purchase from our online store.
We take great care in packing all orders to ensure they arrive safely to you.
We will replace any item that is found to be defective with an identical item, provided that we are notified of the defect within five days of delivery to you. After the five days we will no longer be responsible for any defects found. Please inspect your items upon receipt. If they are the wrong items or if they are damaged simply return them back to us and if we do not have one in stock we will offer store credit or give a full refund of the price of the product.
Please make sure you choose carefully as we do not give refunds or return items that have been chosen incorrectly.
Q: Send a parcel to another address
I want to purchase a candle as gift, will you send it directly to the recipient?
A:
Yes, Sterika is more then happy to send the item purchased directly to the receipent to save postage. Just let me know at check out.
Q: Overseas delivery
Do you accept orders from overseas?
A:
Sterika will accept orders from our overseas customers. If you are an overseas customer please note that we will need to provide you with an international shipping quote. Please use currency converter if you require amount in a different currency.
Q: Postage and shipping
How is your postage and shipping handled?
A:
We will ship most of our products any where in the World. If you are an international customer, please use the `Contact us` link to request shipping information and prices.
We post all items via Australia Post.
This store uses the Australia Post Calculator to work out shipping. If there are any discrepancies after your order has been placed in regards to the postage total, a refund of the difference will be given.
Q: Private information
What do you do with my details?
A:
Sterika has an on-going commitment to responsibly manage and treat with the utmost respect and confidentiality any individual information collected during the course of our dealings with our customers. We value the trust our customers have placed in us in providing any personal information, and we limit the collection and use of this information to maintaining a superior level of service to our customers. We will never send you unsolicited emails.
Q: Terms and conditions
What are your terms and conditions?
A:
All prices quoted are in Australian Dollars.
Payment is required within 3 days of your order being placed, failure to pay will result in your order being cancelled.
Payments can be made through direct deposit to our Australian bank account, or securely via Pay Pal by credit card.
We post within Australia by the 5th business day after payment is received.
Q: Wholesale
Do you sell your products wholesale?
A:
For all wholesale enquires please write to us by clicking on the 'Contact us' link on the left side of the screen and we will get back to you promptly.
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